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FUTURE FIBRE - NO CONFIRMATION AND POOR SERVICE??

mavalgreb
First Timer
Message 2 of 2

Hi All,

 

Can anyone give me some advice please?

 

I got a call on Monday to sign up for future Fibre, 900mb and took the deal since moving soon. I was told that I would get a letter, text and email giving advice within next 1-3 days but nothing and on 12th now.

 

I have called multiple times trying to get an answer and find out what is happening but noone actually helps, it's some of the worst customer service I've ever experienced. I get told my order will have an update soon but can't tell me anything at all nearly a week on, I work from home so need the internet to be live.

 

Does anyone know direct contact numbers for full fiber support please? I will end up signing up with Virgin at this rate through necessity.

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @mavalgreb

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name
Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Regards

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