NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Future Fiber being installed today, but my router hasn't arrived

ar2000d
Popular Poster
Message 10 of 10

HI

 

I was down for an surveyor to visit my house today. However I have been told by openreach that they are connecting my fiber today. However my equipment hasn't arrived, as it wasn't due to be installed today.

 

My concern is that my copper line will be disconnected today and I will be left with no internet at all.

 

Could you help me with this please

0 Likes
9 REPLIES 9

Message 1 of 10
0 Likes

Message 2 of 10

thanks, that's really helpful

0 Likes

Message 3 of 10

OK, I see what you mean. The fibre connection box (ONT) is supplied by the engineer, we don't send that out to you

Chris

ar2000d
Popular Poster
Message 4 of 10

Openreach said the equipment was arriving ahead of time and your website says

 

HOW IS IT INSTALLED?

Here's how our engineer will install Future Fibre:

  1. First, we'll run fibre cabling from our network in the street to your house, either overhead through a pole or underground in a trench
  2. Then we'll drill a small hole through your exterior wall to bring the fibre cable into your home via a CSP 
  3. The engineer will install a Fibre Connection Box if you haven't got one already
  4. We'll connect the fibre cabling to the Fibre Connection Box, then connect the Fibre Connection Box to your router using an Ethernet cable

I wasn't sure if the fiber connection box was posted out or if the engineer would bring it with them

0 Likes

Message 5 of 10

OK thanks. Sorry, not sure what you mean about the fibre connection box?

Chris

0 Likes

ar2000d
Popular Poster
Message 6 of 10

I am getting fiber 65. What about the fiber connection box?

0 Likes

Message 7 of 10

OK thanks, that router will work fine with Future Fibre, which Future Fibre service are you upgrading too?

Chris

ar2000d
Popular Poster
Message 8 of 10

this is what I have pulled of the router

 

Device Type:DG8041W
Description:EchoLife DG8041W Home Gateway
0 Likes

Chris-TalkTalk
Support Team
Message 9 of 10

Hi ar2000d,

 

Which router do you currently have?

Chris

0 Likes