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Future Fibre 500 slow?

marksamo
Popular Poster
Message 4 of 4

Had Future Fibre 500 installed today and was quoted 418 Mb/s to 523 Mb/s estimated with 250 Mb/s minimum guaranteed speeds.

 

Yet when testing internet speeds on Amazon Eero Pro 6 wifi and ethernet they do not go above 200 Mb/s. I also tried connecting my computer via ethernet straight to the box the engineers installed and it was the same. Seems like the problem isn't with the router or wifi?

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3 REPLIES 3

Gliwmaeden2
Community Star
Message 1 of 4

New support thread for this customer here:

 

https://community.talktalk.co.uk/t5/Future-Fibre/Future-Fibre-500-capped-to-216Mbps/m-p/2852584

Gliwmaeden2, a fellow customer.
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ferguson
Community Star
Message 2 of 4

@marksamo Unfortunately the support team here cannot as yet help with Future Fibre issues. Try Live chat when they reopen tomorrow from the link towards the bottom of this page:

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

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gordonsuk
Team Player
Message 3 of 4

Seems to be a bit of a reoccuring issue - A few people have now mentioned not getting the correct speeds. Must be an install or provisiong issue. 

 

Speed here for me has been a constant 530 down and 530 up.

 

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