NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Future Fibre Availabilty checker incorrect

gordonsuk
Team Player
Message 3 of 3

Had the Cityfibre 500 service since December and no issues since the initial blip during install.

I had wondered why the checker via talktalk's site shows 900 service available. But on checking with sales this is not the case. 

 

Has anyone else come across an area where it appears the full service is not available. And if anyone from TalkTalk can provide a sensible answer, such as it might be capacity or a restriction on the service from Cityfibre.

 

0 Likes
2 REPLIES 2

gordonsuk
Team Player
Message 1 of 3

There's no upgrades and offers on the account that I can see. It's fine though, thought I'd just ask to see if anyone knew. Why the area seems limited to the 500 service.

 

 

 

0 Likes

Michelle-TalkTalk
Support Team
Message 2 of 3

Hello,

 

Can I just confirm, did you speak with the Sales Team directly? Does it show as available if you log into your My Account under Offers and Upgrades?

 

Thanks

 

0 Likes