Future Fibre is aptly named

[Jer999]

Since March the 15th I have had my order for FF and voice placed three times.  Each time when I called a few days later to confirm was told the order was placed incorrectly in the system so had to place a new order.  Hours on chat and the phone has got be nowhere and frankly life is to short so I have given up!

Maybe they mean what they say; Future Fibre is something you might actually get in the future, one day, sometime, never.  Good luck to everyone....

[Michelle-TalkTalk]

Hi,

Ok I understand and I'm sorry to hear that, thanks for confirming.

Thanks

[Jer999]

@Chris-TalkTalk I would like to have, and I did try very hard but have given up.  So you are correct.

[Chris-TalkTalk]

OK thanks, so just to confirm, you know longer want to upgrade to Future Fibre anyway?

Chris

[Jer999]

@Chris-TalkTalk 

1 No engineer visit - just as well I suppose

2 None seems to have noted a mesh router mussing

3 The wine never arrived and I guess the MD has not been in touch with you guys

🙂

[Chris-TalkTalk]

Hi Jer999,

Have you heard anything further since Friday?

Chris

[Jer999]

@Michelle-TalkTalk I assume at some point one of the following things will happen:

1 An engineer will arrive to install FF even though I no longer want it

2 Someone from TT will notice a mesh router is missing and collect it.

3 The MD of TT will send me a case of expensive wine as an apology for the inconvenience and dreadful service given I have been with TT for over 10 years.   That person will also start to read posts in this forum and help you guys out.

Vote now for your favourite option.

[Michelle-TalkTalk]

Hi,

I'm sorry to hear this. Would you like us to arrange for someone from the Future Fibre Team to contact you?

Thanks

[Jer999]

@Michelle-TalkTalk I wish.  As I mentioned I gave up on FF as it appeared impossible to book an engineer as TT kept messing up the booking.  So no I have not had an engineer visit,  do not have FF booked and yet TT are still sending me a router.  A wonderful demonstration of how badly organised TT seems to be yet again 😉

[Michelle-TalkTalk]

Morning,

Apologies for the confusion, can I just confirm, did the engineer install an ONT and you were waiting for the router to arrive? 

Thanks

[Jer999]

@Michelle-TalkTalk  I just received an email from Yodel

"We wanted to let you know that your order from TalkTalk is on its way and will be with you by 9pm."

I have a sneaky suspicion that could be my mesh router from the order that was made and then cancelled four times and the reason I gave up trying to get FF.

Any ideas?

[Michelle-TalkTalk]

Hi,

I'm really sorry to hear this 😞

Thanks

[Jer999]

@Michelle-TalkTalk Better now that I have given up trying 🙂

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. How are you getting on?

Thanks

[Jer999]

We should start a club.  You are not alone 😉

[SarahLou5]

Had nothing but bother since my original email invitation. They got some of my details wrong. The initial date couldn't be met as "there was a problem". Had to cancel, but this remained on the system. The next order returned a "there was a problem" error also.. Couldn't get an order placed. Ended up spending nearly an hour over the phone and got the whole thing cancelled and purged out of the system. Well, hopefully. I remain on the old Fibre 65 plus tv, which expires anyway in October.

[Jer999]

Bacon sandwich anyone?

[paulshent]

Your not alone. Think i have just seen a pink fibre pig fly by.