on 20-01-2022 03:46 PM
I'm sorry to hear that improvements cannot be made. If they determine that the speeds are above expected then we would not be able to progress this for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 20-01-2022 03:35 PM
I've just been on the chat, they say that since it's above the minimum guaranteed speed it's fine!
They also ran tests and said there are no faults and everything has been built correctly on your end.
on 20-01-2022 02:11 PM
on 20-01-2022 01:58 PM
Thanks for the additional information. Did the team advise that they would be contacting you back? Would you like us to try and arrange a call from the Future Fibre Team for you?
on 20-01-2022 01:40 PM
The line was installed on Tuesday by Openreach, the engineer didn't test the speed, he just said the signal on his tester was near perfect.
I wasn't given any guaranteed range but I have seen that based on my postcode, BT are offering 150, 500 and 900Mb speeds.
on 20-01-2022 01:27 PM
When the engineer installed this for you what speeds were they seeing? Were you also provided with a guaranteed range? You mention in one of your posts that the line is with BT. Do you mean that this was installed by Openreach or are you with BT for FTTP?
on 20-01-2022 12:55 PM
Are you also seeing the same speeds on more than one device as well? Are you able to see what speed is received at the ONT? We don't currently have the access to check/see your future fibre speeds here so we're just trying to gather as much info as we can before we pass this to the Future Fibre Team.
on 20-01-2022 12:15 PM
on 20-01-2022 12:01 PM
Well seems like it might not be a problem with the line provider but TalkTalk themselves... yet when I called them they said there are no problems on their end
I hope you can get this fixed
on 20-01-2022 11:49 AM
How are you testing the speed ?
If it is direct to the ONT with a gigabit adapter and suitable LAN cable then there could be an issue.
If via a router or eero via LAN, then there could be an issue there.
If it is a WiFi test then the link speed between the router and device could be limiting speeds as could WiFi interference.