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Future fibre 65 + voip

Ian50
Team Player
Message 6 of 6

My package is future fibre + voip but I don’t have a voip phone or an adapter. Is this something I should have received?

 

Ian
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5 REPLIES 5

Message 1 of 6

Hi,

 

Ok thanks for confirming. I'd recommend Live Chatting our Future Fibre Team directly so that they can look into this further for you. The Live Chat button is at the very bottom of the below Help Guide.

 

Thanks

 

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Ian50
Team Player
Message 2 of 6

Hi Michelle,

Yes, I have followed the steps in the help guide, the router is all connected with good speeds just the phone line that doesn’t seem to work with my phone.

Ian
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Message 3 of 6

Hello,

 

Can I just confirm, did you follow all the steps in the below Help Guide?

 

Set up your Wi-Fi Hub 2 - TalkTalk Help & Support

 

Thanks

 

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Ian50
Team Player
Message 4 of 6

Thanks Karl, when I plug my Panasonic dect phone base station into the Sagem voip socket I don’t get any dial tone. Do I need to purchase a voip phone to get one?

 

Ian
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

If your package is specifically with Voip, you should either have the Sagemcom 5464 with the Voip at the back or have been issued an adapter to connect to a router or eero depending on your setup.

 

If you do require an adapter and one was not supplied, Chat online with our Future Fibre Team and they can help with any missing equipment. You can find the chat link at the bottom of the following page -  https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

Thanks  

Karl. 

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