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Future fibre upgrade

Skipperjim
First Timer
Message 7 of 7

Hello, any help gratefully appreciated. I have been informed that I am being upgraded on 18th July to Future fibre. They say that my phone number will stay the same, but I was told that you would lose the phone unless you went on to Voip. Is this right? Will the speed stay the same and price  or will you be given a new contract? I have a D-LINK DSL-3782 router, will this need to be upgraded?

Any suggestions for a Wi-Fi dongle as my computer does not have wi-fi connection. Cheers.

Skipperjim
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6 REPLIES 6

Message 1 of 7

Hi Skipperjim

 

I can t see any upgrade order,  you may need to call us on  03451720088  and ask to be transferred to the future fibre team.

 

Regards

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Skipperjim
First Timer
Message 2 of 7

Hi Michelle, I don't seem to have any upgrade email, just checked my Junk/Spam folders.

Skipperjim
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Michelle-TalkTalk
Support Team
Message 3 of 7

Morning,

 

Did you see my last post?

 

Thanks

 

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Skipperjim
First Timer
Message 4 of 7

Sorry Gliwmaeden2 I didn't realise at the time I had double posted. All info filled out now. As to the Wi-Fi dongle, someone at my work suggested getting Powerline adapters to solve this problem, is this right?

Skipperjim

Michelle-TalkTalk
Support Team
Message 5 of 7

Hello,

 

Have you received an upgrade email? I'd recommend checking the Junk/Spam emails too.

 

Thanks

 

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Gliwmaeden2
Community Star
Message 6 of 7

Please make sure that your community forum profile details are complete, @Skipperjim.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff reply Monday to Friday during the day. 

 

Please don't start new topics for the same issue - just follow up on this thread. 

 

I have removed the duplicate thread out of the way. 

Gliwmaeden2, a fellow customer.
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