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How do you make contact quickly?

Tony Whiteside
First Timer
Message 4 of 4

So I keep getting texts asking me to contact you about my Future Fibre order. An order that was placed at the beginning of November. It is now January! When I call I am left waiting and waiting with no idea as to when someone will be available (ie what position I am in a queue and how long I might have to wait). This also happens to be on a premium rate telephone number. One call alone cost me £14!! When I do finally get through no one seems to be able to help and I get passed from pillar to post. Please can someone contact me instead of sending texts as I do not have the time to spend hours waiting on the phone. Getting Future Fibre is proving to be one of the most difficult things I have tried to do. What an absolute nightmare!!


Support Team
Message 1 of 4

Hi Tony Whiteside


Thanks for your post


I can look into this but first, can you please update your community profile to include:



Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.



Community Star
Message 2 of 4

Also, the number you called should have been free from a Talktalk landline,  or normal rates from a  mobile or non Talktalk landline:


0345 172 0074


I'll move this thread to the Future Fibre section. 


If you are a current Talktalk customer, please add your Talktalk landline number to your community forum profile details for TT staff to identify your current service. 


Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.

Community Star
Message 3 of 4

Use their Chat support, which will cost nothing, @Tony Whiteside.


It's linked at the bottom of this page:

Gliwmaeden2, a fellow customer.