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I think my router has died.

Raymos
First Timer
Message 2 of 2

I have FTTP and a TalkTalk Sagemcom FAST5364 router plugged into the ONT. First problem was devices couldn't connect to WIFI. After advice from the live chat I did a factory reset.  Next day, trying to connect via wifi gave an incorrect password error. logged in to router, checked, then changed the password. Same result. Tried resetting the router again.

Now it doesn't connect to the internet.(flashing orange/white light then steady orange) Also there is no wifi network. I can see next doors vodafone but no talktalk wifi. Finally I now cannot connect to the router via ethernet cable.

Plugged an old Apple Airport device into the ONT and everything works perfectly.

How do I go about getting a replacement?

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Raymos

 

I'm sorry to hear this.

 

Please can you contact our Future Fibre Team using the Chat now button at the bottom of this help page Guide to Future Fibre and FTTP | TalkTalk

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