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New Cityfibre - FTTP - Fibre 65 Free upgrade - What happens to My Account Setup

speedygonzalez
Whizz Kid
Message 4 of 4

Hello,

 

Had my free FTTP Cityfibre install completed 30 May, my question is about the My Account, the current my account still shows a FTTC Fibre 65 with Phone. 

 

The future fibre hub has a link about Using-My-Account-with-Future-Fibre , My Account pages specific to Future Fibre, I have not received  any email about this.

 

Text reads:

Sign up for My Account

We'll send you an email with details on how you can register for My Account. To sign up, simply enter your:
  • TalkTalk account number
  • Full name
  • Date of birth
  • Postcode
We'll then verify your identity and create your account. Once you've registered, you'll have access to your My Account dashboard where you can manage your Future Fibre services.

 

 

Thanks

 

 

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3 REPLIES 3

Message 1 of 4

Hi @speedygonzalez

 

Thanks for the update, Im more than happy to pass on your feedback. 

 

Regards

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speedygonzalez
Whizz Kid
Message 2 of 4

Thanks @Arne-TalkTalk 

 

Did not get around to contacting Future Fibre Team, just noticed today that 'My Account' now shows the FTTP Service.

No email was received to explain the change its a bit of a mess and confusing.

Now I have a Account  with 2 active Phone Numbers (sub account I guess)  to cover the new FTTP package

  1. Phone Number:  Phone Line active only
  2. FTTP Account :    Fibre 65 Data Only

Just a suggestion for whoever (Product Management) is managing the FTTP free upgrade rollout , they need to improve the Communication from TalkTalk,  my experience it was non existent.

 

 What TalkTalk is doing is great with the FTTP Free upgrade, I have a full fibre connection at the same cost/contract length and  my copper phone line remains active.  

 

Through the process, It was down to me to chase the answers regarding the FREE UPGRADE from TalkTalk, have spent best part of 3 hours on chat/phone trying to get answers.  

 

Happy it is sorted now.

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Arne-TalkTalk
Support Team
Message 3 of 4

Hi speedygonzalez

 

Sorry that you are having problems

 

Best option would be to call us and ask to speak to the future fibre team on 03451720088 The will be able to help.

 

Sorry for any inconvenience caused 

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