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New FTTP line installed 2 days ago - now got red LOS for last hour

Antjk10
First Timer
Message 2 of 2

I am new fibre to the premises customer (2 days in). Have had no drops or issues in first 48 or so hours but lost internet access altogether about 1 hour ago. Initially showed orange light on router followed soon after by red LOS light on modem. 

any advice/help?

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Morning,

 

I'm sorry to hear this. Are you still unable to connect since your last post? Have you tried powering down the ONT?

 

Thanks

 

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