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New Future Fibre 500 Installation

Mark555
First Timer
Message 2 of 2

So have had the Line installed by Openreach this morning but I have still not received my Router from Talk Talk. I contacted through chat on Sunday to be assured that it will arrive today, I also called and spoke to someone who said it will be delivered today or tomorrow. I asked for a tracking number for Yodel and they couldn't provide one. When logging onto my account online there is no tracking info. Am concerned that the Router has not been sent. Help please!

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Morning,

 

I'm sorry to hear this. Was this an upgrade of an existing service or a new installation? Please let us know if the router doesn't arrive today.

 

Thanks

 

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