on 20-06-2022 02:15 PM
My complaint regarding Future Fibre installation was escalated on 25 May and other than a text message giving me a reference number I haven't heard anything.
I should be on Future Fibre 150 (data only) paying £29.95 per month plus a one off payment delivery charge of £9.95 for Eero 6. = £39.90 then £29.95 thereafter until end of contract.
My Bill for 18 June - 17 July is £43.03.
Breakdown = £25.03 for landline (I no longer use a landline and this should have been disconnected on 6 April when ONT was fitted by City Fibre).
Unlimited calls boost £16.00 (yet no landline).
Supersafe Boost £2.00 (don't need as I use Eero 6).
on 20-07-2022 09:28 PM
Talktalk residential provision has limited liability, @EdithNotAda.
Talktalk for business might be more suitable:
on 20-07-2022 04:31 PM
Automatic compensation is explained here, @EdithNotAda, and calculated after the resolution of the problem:
It's not usual for Talktalk to cover for mobile data to compensate residential customers, but the fact they have shows that they are now bending a bit in the light of people having no choice but to work from home sometimes.
Worth checking through the Ts&Cs which are linked at the foot of the page.
on 20-07-2022 10:04 AM
20-07-2022 10:01 AM - edited 21-07-2022 08:10 PM
The Future Fibre agent I spoke to on 14 July and was to sort out billing and speeds to my Eero 6. Then on Friday 15 July at 10am I lost connection. I phoned Future Fibre that afternoon about the loss of connection but they said to wait for the scheduled call back from FF on 18 July.
on 20-07-2022 09:40 AM
on 15-07-2022 01:27 PM
on 15-07-2022 01:05 PM
on 15-07-2022 12:27 PM
All lights are on ONT. My eero tries to connect (flashing white light) then turns RED. Internet light on ONT not lit when eero ethernet cable is unplugged. Regards
on 15-07-2022 12:09 PM
on 15-07-2022 12:06 PM
I can’t connect directly as the ONT is downstairs and the computer is upstairs in the study. I tried to connect the TalkTalk black router but no connection. My laptop has no ethernet port. The person I spoke to said City Fibre would increase my speeds. See my earlier activity messages. But suddenly cut off at 10am today after consistent connection for months. Regards
on 15-07-2022 11:48 AM
on 15-07-2022 11:40 AM
A member of the Future Fibre team rang me yesterday and said my billing and speeds would be sorted soon and they would call on 18 July to check all is well. Unfortunately I have lost my internet connection today. I am with City Fibre and my eero 6 light is RED. I have unplugged and restarted ONT and eero but still no connection. Can you help please as my husband needs the internet as he works from home. Regards
on 24-06-2022 01:34 PM
on 24-06-2022 12:54 PM
No Chris. No missed calls on my mobile. The last contact with TalkTalk was 21 June (Tuesday) when they emailed me and messaged me with an apology and credit towards my bill.
on 24-06-2022 12:08 PM
on 24-06-2022 12:01 PM
I wouldn't know if TalkTalk left messages on the home phone as we don't have a phone connected. TalkTalk do have my mobile phone number. The messages were for my husband from a business client who usually emails him. Business client said she had left messages on our home phone which is how I know it's still active. It would be useful if the home phone line was made inactive though so callers know to contact our mobile phones or email us.