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No service 6 weeks after installation

Jeni-Thomson
First Timer
Message 6 of 6

Who do you speak to for help. I am getting nowhere 6 weeks after installation of full fibre and not a single iota of service has been had. Spent hours of my life going through  security on chats to then get papped to another department to go through it all again and round and round in circles 

Eero say it's talk talk. Talk talk say it's eero despite having 2 different boxes with same issue?! 

I've even tried to cancel couldn't even get that right

The only communication I get is.. Here's your first bill.

Someone please tell me how to proceed 

Still no happy no Internet. Help me
5 REPLIES 5

Message 1 of 6

OK thanks. If you connect a device directly to the ONT with an Ethernet cable, bypassing the router, are you able to connect to the Internet?

Chris

0 Likes

Jeni-Thomson
First Timer
Message 2 of 6

If the ONT is the black box on the wall then all 4 green lights are displayed 

Still no happy no Internet. Help me
0 Likes

Message 3 of 6

I'm sorry for any inconvenience caused by this issue. Could you tell me which lights are on on the ONT?

Chris

0 Likes

Jeni-Thomson
First Timer
Message 4 of 6

Seriously?! I didn't think of that at all. 

I have had several attempts using the online chat facility, calling and emailing. Yoh get through security to be papped to another department to go through it all again. Then get told yeah we will do this that or next thing to get no call back, no response and no hope.

 

Still no happy no Internet. Help me
0 Likes

Chris-TalkTalk
Support Team
Message 5 of 6

Hi Jeni-Thomson,

 

I'm sorry to hear that you're experiencing problems with your service. Have you tried speaking to our Future Fibre team, they should be able to help?

 

Chris

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