I used to have Fibre 65 through the phone line. TalkTalk moved me over to FTTP which went smoothly with no interruption to service. I was put onto the equivalent speed on the FTTP service and no additional cost.
On the FTTP, I noticed I could get speeds up to 500MB, so I contacted TalkTalk to upgrade from the 65 to 500.
There have been long delays - a very long “stabilisation period” followed by a multitude of issues processing the order. An engineer was booked to visit my property - however this was unneeded as I already had the FTTP installed (the engineer thought he was coming out to install it).
Shortly after the engineer visited, my internet stopped working. I wasn’t home at the time but I contacted the engineer and he explained he took a number from my box outside to transfer it onto the fibre 500 service.
I am in contact with someone in Executive Relations at TalkTalk, however I am left without any service and an undetermined period of time before I have service. I am worried that this will go in for a very long period of time.
I have now been told that it is a coincidence that the service stopped working shortly after the engineer visited and that there is a fault in my area - which I would be very surprised if true. Very confused as I was getting excellent service on the 65 FTTP service - these issues have stemmed from wanting moved onto a different package and maybe the phone being removed from my account (which I don’t use and my new package wouldn’t Include).
I would appreciate some support with this as I fear I may need to leave TalkTalk if I am left in some sort of limbo.
The engineer who visited my house said that the order was “a mess”.
