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Ordered Future 1gb Fibre 03-11-21 and not heard a thing yet? Now Price has gone up for Black Friday!

RazzOne
Whizz Kid
Message 2 of 2

Hi OCEs

I signed up for the TOP package of Future Fibre on the 3rd November and as yet I have heard nothing back apart from a confirmation email. What's more concerning is the price has increased since you advertised the Black Friday/Monday Offer!

Also, my contract runs out on the 3rd of Dec so you are trying to charge me full price for my old service!

 

Not good for a 14+ Year Customer!

P.S. My YouView Box has started playing up again like my last two. All recordings failing, guide takes 5 minutes to come up and old recordings and iplayers pixilate. Exactly how my last boxes went!

P.P.S What's happened to the Live Chat?

 

Hope an OCE can help soon

Cheers

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Morning,

 

I'd recommend contacting our Future Fibre Team directly so that they can look into this further for you and confirm. I've included a Help Guide below which has a link to the Live Chat Team at the bottom. If you also create a new topic in the TV section then our expert Karl can help with the TV issue too.

 

Your Future Fibre Support Hub

 

Thanks

 

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