Just to say that the Ofcom gaining provider led process does work for FTTP-OR products between TalkTalk and other ISP's using the Openreach network.
In my case the order for TalkTalk Future Fibre 150 Data only was placed and acknowledged by TalkTalk email and a provisional date given for the migration of broadband service.
In little more than an hour after the order was accepted there was an email from BT titled "We're sorry you're leaving us"..."your services will automatically move on [date]". So, the TalkTalk FTTP process does initiate an automatic notification of the migration of broadband service giving the provisional date of move. The scheduled date of migration was confirmed by TalkTalk in a follow up Engineer appointment email 4 days after the purchase order was accepted.
The migration of service was automatic and happened on the scheduled date of migration. Within 30 minutes of the cease of BT services I got an email from BT titled "You're stopping some services" and giving the services that were ceased as Digital voice and broadband.
This does indicate that TalkTalk Future Fibre (FTTP-OR) broadband migrations do have the capability to be provisioned automatically and deliver the relevant automatic inter-system notifications. We know that Ofcom is working on a universal broadband migration process to add alt-nets and Virgin Media onto the process.
What I would say to any customer switching to TalkTalk is to expect to receive those email and or postal notifications soon after placing an order for TalkTalk broadband. If you don't receive notifications from the current provider then chase up the current provider to confirm they're aware of the impending cessation of services.
