on 23-05-2022 10:42 AM
I am thinking of joining TalkTalk and have used the TalkTalk live chat but I am not satisfied with the help I got, as things still aren't clear to me, so I hope someone here can advise.
We are currently with Plusnet and after running the TalkTalk check to see what speed I could get I am offered the full fibre packages. However, we only have a copper line from the street to our house. So how would full fibre work? I have been told that the street wouldn't have to be opened up. How exactly can I get full fibre?
Also, I have been informed on the chat that TalkTalk doesn't cancel with my current ISP for me. However, after I had ended the live chat, I found this on the TalkTalk website:
Switching is free and hassle-free with TalkTalk.
STEP 1 - Choose the deal that best works for you
STEP 2 - We'll tell your current provider you're switching
STEP 3 - We'll take care of getting you connected
So I am really confused now. Can anyone help shed some light on the two things, please?
on 26-05-2022 08:15 AM
If Full fibre is being offered that means the infrastructure is already in place to offer FTTP,
As for the switching steps , what package would you have picked? if it is a data only package your current provider may not receive the request to transfer the number which usually triggers the cancel order.