on 22-11-2021 05:41 PM
Hi - I used to have a problem with devices disconnecting from my router. I requested that the automatic channel optimisation was switched off and everything was working fine. However, I have just renewed my contract with you and find I am suddenly getting the same problem. Please could you check if I have this optimisation on and if so please switch it off. Thanks.
on 30-11-2021 09:14 AM
on 25-11-2021 04:23 PM
It must be the Sagemcom, because it is the only one that supports WiFi optimisation. However, disabling often is not the only action that is required.
Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 25-11-2021 02:22 PM
Which model router are you using?
on 23-11-2021 06:25 AM