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Some devices getting disconnected from the router

neilblansh
First Timer
Message 8 of 8

Hi - I used to have a problem with devices disconnecting from my router. I requested that the automatic channel optimisation was switched off and everything was working fine. However, I have just renewed my contract with you and find I am suddenly getting the same problem. Please could you check if I have this optimisation on and if so please switch it off. Thanks.

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7 REPLIES 7

Michelle-TalkTalk
Support Team
Message 1 of 8

Hi,

 

Thanks for confirming 🙂 I'm not sure but the wifi optimisation should hopefully remain switched off.

 

Thanks

 

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Message 2 of 8

Yes its much better thanks. Why was this optimisation switched back on ?

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KeithFrench
Community Star
Message 3 of 8

Hi @neilblansh 

 

It must be the Sagemcom, because it is the only one that supports WiFi optimisation. However, disabling often is not the only action that is required.

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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fre55die
Community Star
Message 4 of 8

Hi @neilblansh

 

Which model router are you using?

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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Michelle-TalkTalk
Support Team
Message 5 of 8

Morning,

 

How has the connection been?

 

Thanks 🙂

 

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Debbie-TalkTalk
Support Team
Message 6 of 8

Hi neilblansh

 

The WIFI optimisation has been switched off, please let us know how the connection compares.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 7 of 8

@neilblansh, you have posted in the Future Fibre section. What is the name of the package you are on?

 

Which router do you have?

Gliwmaeden2, a fellow customer.
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