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VOIP Service

mrwrighty
Super Duper Contributor
Message 9 of 9

Can all the same home phone calling boosts like unlimited calls, caller display, Ex-directory, anonymous caller reject etc be applied to VOIP services once they are migrated. This needs to be clarified before migrating to full fibre because I don't want to loose my landline, but also if these are not applicable then it makes TT's VOIP calls very expensive so would consider migrating my number to another VOIP provider before switching to full fibre.

8 REPLIES 8

benny55
Super Duper Contributor
Message 1 of 9

@mrwrighty wrote:

@benny55 wrote:

@mrwrighty wrote:

@benny55 Apparently if you have a BT phone line then transitioning to VOIP is straightforwards, but if you have a telephone line with anyone else like Sky, TalkTalk etc you are stuffed. Surely it is down to the current provider to allow such a migration.


Agree. However, Ofcom have the responsibility for creating/enforcing the rules to protect customers. And not for the first time seem to be behind the curve in policing the market.

Incidentally when BT switches customers to FTTP they provide two VOIP handsets and the adaptor. But then you are stuck with their pricing structures which are the same as the PSTN services it replaces.


Pricing is another reason for wanting to switch to a 3rd party VOIP supplier. 1p/min compared to 24p/min with TT is one hell of an incentive to move.


Try to wean yourself of LL altogether!! With family in the US, we use FaceTime most of the time. For the UK and Europe we utilise Viber or WhatsApp. Not forgetting most Mobile contacts now provides unlimited calls. I can foresee a time when LL calls will be as rare letter writing.

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mrwrighty
Super Duper Contributor
Message 2 of 9

@benny55 wrote:

@mrwrighty wrote:

@benny55 Apparently if you have a BT phone line then transitioning to VOIP is straightforwards, but if you have a telephone line with anyone else like Sky, TalkTalk etc you are stuffed. Surely it is down to the current provider to allow such a migration.


Agree. However, Ofcom have the responsibility for creating/enforcing the rules to protect customers. And not for the first time seem to be behind the curve in policing the market.

Incidentally when BT switches customers to FTTP they provide two VOIP handsets and the adaptor. But then you are stuck with their pricing structures which are the same as the PSTN services it replaces.


Pricing is another reason for wanting to switch to a 3rd party VOIP supplier. 1p/min compared to 24p/min with TT is one hell of an incentive to move.

benny55
Super Duper Contributor
Message 3 of 9

@mrwrighty wrote:

@benny55 Apparently if you have a BT phone line then transitioning to VOIP is straightforwards, but if you have a telephone line with anyone else like Sky, TalkTalk etc you are stuffed. Surely it is down to the current provider to allow such a migration.


Agree. However, Ofcom have the responsibility for creating/enforcing the rules to protect customers. And not for the first time seem to be behind the curve in policing the market.

Incidentally when BT switches customers to FTTP they provide two VOIP handsets and the adaptor. But then you are stuck with their pricing structures which are the same as the PSTN services it replaces.

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mrwrighty
Super Duper Contributor
Message 4 of 9

@benny55 Apparently if you have a BT phone line then transitioning to VOIP is straightforwards, but if you have a telephone line with anyone else like Sky, TalkTalk etc you are stuffed. Surely it is down to the current provider to allow such a migration.

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benny55
Super Duper Contributor
Message 5 of 9

@mrwrighty wrote:

Thanks @Michelle-TalkTalk. Having spoken to other VOIP providers it appears that there are issues in migrating any telephone services from TalkTalk to another provider (Voice Only). TT are charging 24p/min standard call charge which is the same for both copper and full fibre. This is ridiculously expensive when the likes of VoipFone are charging 1p per minute and no connection charge for VOIP calls. How is this justified. Can you confirm if the telephone service on Full Fibre can be transferred away from TT.


The issue of migrating to VOIP/Number porting is something Ofcom should be addressing. From what I can see they have done little/nothing about it.

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Message 6 of 9

Morning,

 

As this is still in trial we unfortunately don't have all the answers to your questions as yet, however as soon as we know more we'll be updating our help guides with this information.

 

Thanks

 

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mrwrighty
Super Duper Contributor
Message 7 of 9

Thanks @Michelle-TalkTalk. Having spoken to other VOIP providers it appears that there are issues in migrating any telephone services from TalkTalk to another provider (Voice Only). TT are charging 24p/min standard call charge which is the same for both copper and full fibre. This is ridiculously expensive when the likes of VoipFone are charging 1p per minute and no connection charge for VOIP calls. How is this justified. Can you confirm if the telephone service on Full Fibre can be transferred away from TT.

Michelle-TalkTalk
Support Team
Message 8 of 9

Hello,

 

We don't have that information as yet as this is still currently in trial at the moment.

 

Thanks

 

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