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Voip

Zaf687
First Timer
Message 7 of 7

Hi all, I’ve ordered a fibre 150 data only package. I wanted the digital voice adapter but they said to hey cannot do the voip package at point of sale and that I need to contact customer services after I sign up. Customer services are saying that I should’ve been sold a voip package at point of sale. It’s all so confusing. Im thinking of cancelling my order as im still in the first 20 days. Any suggestions please!

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6 REPLIES 6

Message 1 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 7

Thanks Karl. 

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Message 3 of 7

Hi

 

If you visit our help article : https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

 

you can scroll to the bottom and use the chat link displayed.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 7

Thank you for you’r recommendation but you didn’t even provide a link to the live chat with the future fibre team. I’ve tried to go on live chat, it goes through to sales. 

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Message 5 of 7

Hello,

 

I'd recommend contacting our Future Fibre Team directly via Live Chat as they should be able to look into this further for you. The team are available from 9am today.

 

Thanks

 

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AdrianVaughan
Participant
Message 6 of 7

I too have had this issue, the first time I did my order the chat agent added it. Now that order they messed up and I have had to reorder but there is no VoIP adapter in my new package. I redid the order via my account that showed the upgrade. So I also like to know what I can do.

 

Thanks