Hi, this is urgent!
We have Fibre 65 for our landline which is an important business phone. We got a phone call a few months ago from TalkTalk saying we can keep our International Max Calls Boost and also our Unlimited UK Calls Boost if we agree on the phone to upgrade to Fibre 150.
The engineers have had a first visit and we received weird Amazon device, but they are coming tomorrow to complete the transition.
The email I received does not say anything about the improved landline service, only "Welcome to Future Fibre."
I *definitely* only agreed to upgrade because we were offered to retain the two boosts at the same price on the landline.
In addition we need to keep our landline phone number the same, it is for business contacts of many years standing.
When Openreach engineers come tomorrow, I knowthe ONT box they install will have a phone jack. Are recent posts here saying nothing will happen if we plug the landline into it, and we continue to depend on the copper connection?
Does BT realize this? Are we assured they are not going to disconnect our landline? That would be terrible.
Our Fibre 65 contract runs until next year and we were told on the phone we'll have it extended to 18 months starting now.
It would be terrible if the engineers just disconnect the landline due to a misunderstanding. We do not care about the internet very much.
Dimitra
PS If we need to arrange a VOIP, I think it might be important to cancel the engineer appointment until we can be sure we will not lose the original landline number? So confusing! It is not clear what TalkTalk is going to do for us....whether they expect us to continue to use the copper connection or have arranged something for us on the fibre ONT box...and if we get it wrong and just allow the engineer to make the change and there is no landline service it would be a terrible tragedy for us to lose all those business contacts who know us by our landline number.
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