06-06-2022 02:34 PM - edited 06-06-2022 02:36 PM
Would a customer service person help me please?
The ONT is all green, the new router arrived last week and I have done the 'everything' list
connected it in the correct order
-left it for a while
-unplugged router and left for 30 mins, and over night
-unplugged the whole lot and plugged it all in again - in the right order ONT box forst, let it go -green, then the power cable, then the ethernet cable.
So 5 days later this new router is presenting the same issues as the original one the engineer fitted for me.
I have read in many of the posts that the routers are poor, that a good proportion of them are faulty is this true?
Any further advice welcomed many thanks
on 07-06-2022 07:25 AM