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routr still showing red

Orangerizla
Team Player
Message 2 of 2

Would a customer service person help me please?

The ONT is all green, the new router arrived last week and I have done the 'everything' list

connected it in the correct order

-left it for a while

-unplugged router and left for 30 mins, and over night

-unplugged the whole lot and plugged it all in again - in the right order ONT box forst, let it go -green, then the power cable, then the ethernet cable. 

So 5 days later this new router is presenting the same issues as the original one the engineer fitted for me. 

 

I have read in many of the posts that the routers are poor, that a good proportion of them are faulty  is this true?

Any further advice welcomed many thanks

 

 

 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Message 1 of 2

Hello,

 

I'm sorry to hear this. I can see that you already have a ongoing topic for this so I will close this topic to avoid confusion.

 

Thanks

 

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