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switch to TT, the address is not showing

ywsave
First Timer
Message 5 of 5

Hi there,

 

I'm sorry if I posted in the wrong section, first time doing this.

 

I am trying to switch to TalkTalk (FTTP) from another. I can find my address when using the address checker, but It shows 404 in the result page. I recall a "lucky" experience where I got to the screen where I finally chose the location to install, but my room wasn't listed.

 

Anyone knows why?

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4 REPLIES 4

martswain
Philosopher
Message 1 of 5

@ywsave  you said "room" wasn't listed, so what kind of property are you in and does the connection come directly to your room rather than through a communal entry point and then distributed internally ?

 

Who is your current ISP ?

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Message 2 of 5

OK thanks. I'd suggest speaking to our Sales Team, they should be able to help

Chris

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Message 3 of 5

Hi Chris,

 

Yes, I do have an active FTTP with my current provider.  I have told them I am switching now.

 

Thanks,

 

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Chris-TalkTalk
Support Team
Message 4 of 5

Hi ywsave,

 

Welcome to the Community

 

Do you have FTTP with your current provider?

Chris

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