Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

OCE Request- Router crashes when streaming on PS4


My wireless router resets its self while streaming video to my PS4. Worst of all using the Now TV app. Crashes every 10 min. Other apps like Netfilx or Amazon prime slightly better.

I understand that this is a problem with the firmware on the HG633 router.

Would appreciate a fix for this.

PS. No problems while connected via ethernet, only the wireless.



Having exactly the same issue here, really need some OCE support please
Community Team

Hi John


Apologies for this.


I've changed your router firmware version, please let us know how the connection is after this.


@ROBYER1 - Please can you create a new thread, we can then look into this further.






That seems to have fixed the problem. Watched a few programs on NowTv using the wireless connection on the PS4 and all was well.


Thanks for your help.



Community Team

Hi John


That's great, thanks for keeping us updated :)