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Some apps not working on WiFi

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First Timer

So I’ve seen a few threads with the same problems. My wifi works fine one Netflix and catch up TV but will not work for Facebook and instagram. As soon as I take wifi off it works fine.

 

ive seen on similar threads that people have been sent new routers and it’s worked finally. How can I please arrange this?

 

Thanks

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Community Team - TT Staff

Hi liz_dzandza,

 

On which devices are you experiencing the problem? What actually happens when you try accessing Facebook and Instagram, do you get any error messages?

Chris