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TalkTalk admitted to slowing down my broadband to encourage me to upgrade to Fibre.

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1 REPLY 1
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First Timer

Hello everyone,,

I haven't been in my own place for long, when I first moved in I quickly signed up to a basic broadband package (idiotically). The internet was so bad that I couldn't stream a song without a lag. They sent technicians out and everything! Anyway I call TalkTalk and tell them I want to cancel and the girl said "Oh they may be slowing down your internet so that you upgrade to a fibre package" I was so shocked! I'm convinced she didn't mean to say it out loud! I would have gone for fibre if i knew it was only £3 more anyway. Idiots! best part is i was running a call recorder.. debating next actions. FYI - Fibre better but not speeds promised. TLDR- talktalk slowing me down to force upgrade, got it on call recorder.

Highlighted
Chat Champion

Hi

""may be""

 

However a basic broadband package is what exactly?

 

This might help you see what is available........

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

EG:-  ADSL Products

Downstream Line Rate (Mbps)Upstream Line Rate (Mbps)Downstream Range(Mbps)

Up to 5

--

3 to 7.5

Up to 5

Up to 1

3 to 7.5

Up to 4

--

2.5 to 7

2

--

--

2

--

--

 

 

80

76

20

19

70.5

80

74.6

20

19

68.1

317.8

230.7

50

25.8

205.8

269

200.1

36.5

18.2

184.3

 

Your local cabinet may not have the Fibre (FTTC) to the Cabinet option, and 'Up to 4' is all you can choose.

 

So anymore info?

I know nothing about BroadBand, but that does not stop me trying, and I am trying.