80 year old lady told we wouldnt of charged you for a service you werent getting if you read bills

[maizy1]

My mother in law has been paying for broadband for years despite never owning a hub , after asking for a refund she has been told she should of read her bills ! she was given a number for someone called Craig to sort it and she has now been ringing him for 3 days but no answer and after leaving messages he has not called back ! Awful company ...AVOID

[Divsec]

Hi @maizy1 welcome to the community are you seeking help for mother in law or just making the world aware? If it is the former please add the details for your mum in law to the community profile so her account can be identified and action taken.

Please bump this thread when the info is in place. 

[OCE_Arne]

Hi maizy1

Thanks for your post, sorry that you Mother in law is having problems.

If you would like us to look into this, please can you update your community profile to include the home telephone number, we will then be able to have a look at the account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks