Thank you Kanya for your reply.
We started with Talk Talk end November last year when she moved. Package recommended was Fibre 150 VoIP. Internet is awesome but couldn't get a phone connection for weeks. Hours on the phone and testing - Open Reach came back out and connected phone to copper line instead as digital not working. Worked ok for a bit, then it didn't. Many more hours on the line with Talk Talk and promises of getting back to me, escalating the issue but nothing seemed to change. Then it was decided that more checks needed to take place and was issued with another new number as the current number she had been intermittently using when it worked shouldn't be working at all apparently. This number has now completely stopped working. and although I was told it was wired to a copper line as digital isn't working, I am now informed she has to use the original number given and it's the digital line that isn't working.
She is mid stage Alzheimer's and I care for her as well as my 92 year old dad who lives with me. Without her working landline, I cannot check in on her and make sure she is eating etc and talk to her during the day and likewise she cannot call me. I have to leave my father with someone else to drive and now spend hours here waiting for this to be fixed.
