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Always three or four attempts to dial out.

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6 REPLIES 6
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Not a major problem, just really annoying. I'll dial a number but nothing will happen, just a dial tone. Hang up, repeat and maybe the third or fourth time it will connect. 

I thought it must be the phone itself but brought a new one last week and still have the exact same issue.

This has been like this since we switched to TalkTalk earlier in the year.

The line is good, no static or noise and incoming calls are connecting fine. Engineer for previous issue tested the line line and said it was very good.

Any ideas?

 

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Community Team - TT Staff

Hi usernameunavailable

 

Sorry that you are having trouble

 

Ill run some line tests and see if anything is picked up.

 

Regards 

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Community Team - TT Staff

Hi 

 

A fault has been picked up on the line, I will pass this to our network team to investigate. 

 

Thanks

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Community Team - TT Staff

Hi usernameunavailable

 

We have requested an engineer to go out to the exchange in the next 48 hours. 

 

We can check the fault ticket on Wednesday for an update

 

Regards
 

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Thats great, thank you.

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It is still doing the same thing, no change I'm afraid. Do you know if there were any faults found?

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Community Team - TT Staff

Hi 

 

Line tests are now passing as clear, ( before they failed),  Have you tested making a call via the Test socket?