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Anytime boost, but still charged for 0845 number

trevdbowler
First Timer
Message 4 of 4

I've been charged £3.30 for a 'service call' to 08454 125000  despite paying the 'anytime boost'.   
This call is itemized as a 'service call SC008.
I thought all 0845 calls were covered by paying for the 'boost'. 

How was I to know that this number would generate a call charge ?

Trevor 

'. 

Trev
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3 REPLIES 3

Message 1 of 4

Sorry  as the other posters have pointed out the anytime calls boost only covers 01, 02 and 03 and mobiles. 

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martswain
Philosopher
Message 2 of 4

@trevdbowler  I am afraid you thought wrongly.

 

The boost includes calls to 01, 02 and 03 landline prefixes and standard mobile numbers.

 

Click on UK CALL RATES on this page https://community.talktalk.co.uk/t5/Articles/UK-call-costs/ta-p/2205242 and you will be enlightened.

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Gliwmaeden2
Community Star
Message 3 of 4

@trevdbowler, the boost does NOT cover 0845 or 087 etc numbers.

 

It only covers 01, 02, 03 and normal mobile numbers, up to one hour at a time.

 

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

Gliwmaeden2, a fellow customer.
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