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Bad line

xyzbird
Conversation Starter
Message 8 of 8

I have been getting repeated calls which stop with no ID.

Later I checked the line and it is very noisy like a bad connection.

My broadband sometimes disconnects when I test the line with the phone and then reconnects.

I have tried connecting the phone direct without broadband filter and router to the master socket with no difference in the line noise.

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7 REPLIES 7

Message 1 of 8

OK, just let us know if you experience any further problems


Chris

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xyzbird
Conversation Starter
Message 2 of 8

Seems OK at the moment. When you say there is still a potential fault looks like it could come back again so will keep checking.

Thanks for your help.

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Message 3 of 8

Hi xyzbird,

 

Line test is still picking up a potential fault, how has it been since your last post?

Chris

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xyzbird
Conversation Starter
Message 4 of 8

Yes please check that the fault has gone.

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Message 5 of 8

Good Afternoon,

 

Thanks for the update. Would you like us to run another line test now to see if it still detects the same fault or would you prefer to monitor the voice service for 24hrs first?

 

Thanks

 

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xyzbird
Conversation Starter
Message 6 of 8

Yes all devices connected.

By coincidence I spotted an Openreach engineer at the end of my road this morning doing a connector upgrade. Phone line appears to be clear at the moment although he may have had nothing to do with the fault.

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Debbie-TalkTalk
Support Team
Message 7 of 8

Hi xyzbird

 

The line test is detecting a potential fault towards the property.

 

Are the phone and router connected at the test socket at the moment?

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