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pbrooks81
First Timer
Message 5 of 5

Currently have a loss of service (1pm) and have no way of contacting anyone in customer service - really very helpful!

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4 REPLIES 4

fr8ys
Community Star
Message 1 of 5

@AllyM this post is now quite old and has been moved from the Ideas section. You may find other similar posts as staff are tidying up the ideas section.

 

The OP did not take the advice given to post in the appropriate place, so we can only assume after 2 months they did manage to contact staff and now sorted.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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AllyM
Philosopher
Message 2 of 5

@pbrooks81 ,

 

You can contact TalkTalk by phone on 0345 172 0046 or via live chat here: Our update on Coronavirus - TalkTalk Help & Support (that page also includes the current phone and chat support opening hours)

 

If you would like staff on this forum to help, you should make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to access your account (don't post personal details on the thread though), but also bear in mind that support on this forum is not "real time" and staff generally don't work weekends either so it may take a few days to get a reply.

 

 

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fr8ys
Community Star
Message 3 of 5

@pbrooks81 this is the ideas section. If you need help please post in the appropriate Help with your TalkTalk service section.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Thetruth1
First Timer
Message 4 of 5

Why can you not contact anyone? phone the tech team....

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