on 12-04-2020 01:35 PM
I recently upgraded my phone, TV and broadband package to include the unlimited UK calls Boost. This appeared on my confirmation email I received from TalkTalk
Shocked now to see over £90 of phone call charges since my last bill!!
I appreciate this is not direly urgent given the circumstances but would appreciate the option to be able to log the issue somehow and hopefully be able to reclaim/prevent being charged
Thanks in advance
on 21-04-2020 09:01 AM
Hi jhfamily, I can take a look at this for you. I've sent you a personal message to get more information.
on 12-04-2020 02:25 PM
I have flagged this up to the online support team who will look into this for you, but please be aware that there are very long delays in response times at the moment.
on 12-04-2020 02:08 PM
All less than one hour and all (except one mobile at £0.37) were to a local landline.
Interestingly there was one in the list that was free and this was to the number well call most frequently; the rest of the time it was used it was charged.
on 12-04-2020 01:46 PM
Were all the calls less than one hour, @jhfamily ?
Normal charges kick in otherwise.
Also, no calls to expensive lines, 0870, 0845 ?
Please double check the numbers itemised in your bill and the call duration and let us know.