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Billing wrong

First Timer
Message 3 of 3

Being charged full price for phone boost and should be half price from paying upfront for my broadband for a year. 

Your broadband package

Fibre 65 charge


12 month contract


Upfront payment made today


*The monthly price of Fibre 65 broadband will rise in April every year, by the rate of inflation plus 3.7%, from 2022.

Your flexible boosts 

Add and remove these boosts one month at a time


Unlimited UK Calls


£7.00 for 12 months then £14.00 a month thereafter

Monthly total£7.00
One-off payments

These amounts will appear on your first bill.


Wi-Fi Hub Black


Equipment P&P

One-off total on your first bill£4.95

Support Team
Message 1 of 3

Hi @westcarr


I can help I first need to confirm some security questions. 


I have sent you a PM on the community. 




Community Star
Message 2 of 3

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.


I have removed your duplicate post to avoid confusion.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).