on 14-06-2021 09:16 AM
Well that was a waste of time for the BrightSparks engineer turning up this morning at 07:50,
I had cancelled this appointment by 10:00 on Saturday 12/06/2021. This had to be done by chat as even though the website gives you instructions on how to cancel or change an appointment, the screens they lead you to do not exist.
I sincerely hope that TalkTalk are not going to try and charge me for this.
on 14-07-2021 11:54 AM
on 12-07-2021 12:38 PM
Hi, I have just received this months bill, and I have been charged for a missed engineer visit "As advised, we've charged you for a missed engineer visit as the engineer was unable to gain access." Clearly not a missed visit as I spoke to him and told him that the visit had been cancelled....
As per the above, the visit was cancelled, and I have screenshots of the online conversation with TalkTalk (attached) telling me this . I do not intend to pay this bill, could you please sort for me please before I have to take it further.
on 14-06-2021 03:27 PM
I'm sorry for any frustration this has caused, and sometimes things can go wrong, but the important thing is that your services are all working now. If there are any issues with the services going forward, stick with us here in the Community and we will get things resolved for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 14-06-2021 02:14 PM
on 14-06-2021 10:33 AM