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Broadband drops when call comes in - why?

Cookp175
First Timer
Message 3 of 3

Whenever any landline calls come in the broadband disconnects and im unable to work and take a call at the same time - why?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

I'm sorry to hear this. I've run a line test now which hasn't detected a fault. Are the phone and router both connected at the same socket? Have you tried a different microfilter?

 

Thanks

 

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ferguson
Community Star
Message 2 of 3

It could be a filtering issue. How is your phone and router connected?