29-08-2021 12:30 PM - edited 29-08-2021 01:56 PM
I cannot connect to mobile numbers in Portugal from my TalkTalk landline.
It just has a single continuous tone after dialling the number.
I can ring landline numbers in Portugal OK.
I can ring the same Portugal mobile number OK from my mobile.
I can ring UK mobile numbers ok from my TT landline.
I asked a neighbour with a landline to try, also TalkTalk, and the connection is also blocked to the same Portuguese mobiles.
I know one of the Portuguese mobile providers I am trying to connect to is MEO.
So the issues is not with the Portugal mobile or Portugal network, but seems to be TT landlines.
I have International max call boost active on my account.
No outstanding bills or payments due on my account.
I don't know how long this issue has been going for. I first tried yesterday afternoon and again this morning. Same problem
on 01-09-2021 09:23 AM
on 31-08-2021 02:12 PM
on 31-08-2021 01:58 PM
on 31-08-2021 10:03 AM
30-08-2021 12:20 PM - edited 30-08-2021 12:41 PM
I've tried from 3 different TalkTalk landlines (two in Leicester, one in Bristol) and none of them work to MEO mobile numbers in Portugal.
I've managed to get through to someone on the NOS mobile network in Portugal from my TT landline.
on 30-08-2021 09:35 AM
I'm really sorry to hear this.
Please can you add the mobile number you are trying to call to the Private Notes section of your Community Profile. We can then ask our Network Team to take a look at this.