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CANNOT CONNECT TO INTERNATIONAL MOBILE NUMBERS (PORTUGAL ) FROM TALKTALK LANDLINE

Manuela
Participant
Message 9 of 9

I cannot connect to mobile numbers in Portugal from my TalkTalk landline.

It just has a single continuous tone after dialling the number.

 

I can ring landline numbers in Portugal OK.

I can ring the same Portugal mobile number OK from my mobile.

I can ring UK mobile numbers ok from my TT landline.

 

I asked a neighbour with a landline to try, also TalkTalk, and the connection is also blocked to the same Portuguese mobiles.

 

I know one of the Portuguese mobile providers I am trying to connect to is MEO.

 

So the issues is not with the Portugal mobile or Portugal network, but seems to be TT landlines.

 

I have International max call boost active on my account.

No outstanding bills or payments due on my account.

 

I don't know how long this issue has been going for. I first tried yesterday afternoon and again this morning. Same problem

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8 REPLIES 8

Message 1 of 9

Hi Manuela,


Thanks, I've logged this over to our network team for further investigation, I'll let you know when I receive an update 

 

Chris

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Message 2 of 9

two on the MEO, both dial then both go to a continuous tone. Both mobiles are in Lisbon.

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Message 3 of 9

Hi Manuela,

 

Could you just confirm how many mobile numbers you've tried to contact on the MEO network and if they all fail


Chris

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Message 4 of 9

OK thanks, I'll pass this over to our network team for further investigation

 

Chris

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Message 5 of 9

after a short pause i get a continuous tone

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Message 6 of 9

Hi Manuela,


What actually happens when you call the MEO mobile numbers from you TalkTalk landline?

Chris

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Message 7 of 9

I've tried from 3 different TalkTalk landlines (two in Leicester, one in Bristol) and none of them work to MEO mobile numbers in Portugal.

 

I've managed to get through to someone on the NOS mobile network in Portugal from my TT landline.

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Debbie-TalkTalk
Support Team
Message 8 of 9

Hi Manuela

 

I'm really sorry to hear this.

 

Please can you add the mobile number you are trying to call to the Private Notes section of your Community Profile. We can then ask our Network Team to take a look at this.

 

Thanks

 

Debbie

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