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Call Safe - house move required a new number

sandj1
Participant
Message 1 of 3

Hi. I moved house three weeks ago. Prior to the move, I confirmed with talk talk that I wanted the same services on my new contract as I had before the move. The only problem I was told, it was not possible to retain my old number. I had call safe active on my old number and assumed those numbers would be transferred across to the new number. 

Today I have gone into my account to add a new number only to find a message there are no approved numbers on my new phone. I have selected my old phone number and it is saying this number is not currently active. I had over one hundred approved numbers! Is there anything I can do to get these numbers reinstated? Identifying them all and then typing them in seems like a big and an unnecessary chore

Many thanks

sandj1

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2 REPLIES 2

martswain
Philosopher
Message 2 of 3

Never assume anything with technology !

Martin, just a customer trying to help.
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Arne-TalkTalk
Support Team
Message 3 of 3

Hi @sandj1

 

Sorry its not possible to retain the numbers, Once callsafe was deactivated on the old line the numbers will have been lost. 

 

Apologies again for any inconvenience caused.

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