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Call divert during fault

RICHCMATHER
Participant

on ‎15-01-2022 02:28 AM

Message 4 of 4

We've had a fault on our line for the last couple of weeks and are unable to make or receive calls. Is it possible for TalkTalk to arrange a 'call divert' to my mobile? 

Richard
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3 REPLIES 3

Chris-TalkTalk
Support Team
In response to RICHCMATHER

on ‎17-01-2022 11:17 AM

Message 1 of 4

Hi RICHCMATHER,

 

Did you manage to get this sorted?

Chris

Chris, Community Team 

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RICHCMATHER
Participant

on ‎15-01-2022 08:15 PM

Message 2 of 4

Thanks Gliwmaeden2. I will message them.

 

Richard.

Richard

Gliwmaeden2
Community Star

‎15-01-2022 08:05 AM - edited ‎15-01-2022 08:07 AM

Message 3 of 4

You'll need to ask Talktalk yourself by phoning from a mobile to 03451 720088 or use Chat, @RICHCMATHER:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

They need to do this as part of support during the fault. Make sure it gets removed once it's resolved. There's a charge for it if you set it up yourself in My Account. 

 

Phone lines and Chat are live from 9am (no phone support on Sunday).

 

Forum staff are not back before Monday. 

Gliwmaeden2, a fellow customer.
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