on 29-10-2019 05:32 PM
Hi @Aggie19 sorry just spotted your post, welcome to the community. Your post has been flagged for assistance and you should hear during tomorrow in the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account.
on 30-10-2019 07:57 AM
Have you ensured that you have enabled pop ups for My Account, Once you click remove a confirmation pop up will show, only after this confirmation is made will change happen.