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CallSafe Edit Number Online Problem

Conversation Starter

Trying to change Approved CallSafe Contact's mobile number online.

Edit option only allows change of name not their number!

Therefore to allow entry of their new mobile number I'm trying to remove old entry first to avoid confusion, before adding their new approved mobile number as a new entry.

However receiving "We are unable to carry out this action due to a technical issue. Please try again or contact us." message.

Tried using Google Chrome version 75, Microsoft Edge 44 or Internet Explorer 11 all with the same result. Can someone advise please?

Community Star

Hi bw2020, same for me. Your post has been flagged for assistance and you should hear during the day.

I don't work here and all my opinions are my own.
Conversation Starter

Thanks Divsec unfortunately I've not heard anything back for 7 days which is unusual from past experience in community forums from the Community Managers and OCE's. ☹️

Community Team - TT Staff

Hi @bw2020


Apologies for the lack of response.  


Sadly this issue is a known bug and has been flagged to the Team responsible, At this time there is no timescales for the fix. 


Sorry for any inconvenience caused.  

Conversation Starter
Thanks for update Arne.