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CallSafe appears to have switched itself off

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4 REPLIES 4
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Enlightened One

On checking in My Account this morning, it appears as if CallSafe has switched itself off.

 

I seem to recall this has happened before, thankfully it restored itself to 'On' after a few days. 

 

Although it is currently showing as 'Off' in My Account, if I dial 1472 on my landline, I hear the message that I normally hear when the service is active. 

 

Would be grateful if an OCE could take a look into this and advise. Thanks. 

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Community Team - TT Staff
Solution

Hi @aa2000

 

I've checked the account and CallSafe is still active. But there is a fault raised for My Account as others are reporting the same issue. 

 

Sorry for any inconvenience caused.

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Enlightened One

Good to hear that's the case. Thanks @OCE_Arne .

 

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Enlightened One

All working normally again now and all stored numbers remain.