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CallSafe blocking incorrectly an international number

Oliroques
First Timer
Message 8 of 8

Hi,

My parents live in France and used to be able to call me on my landline but they are now getting screened and blocked by CallSafe.
I tried adding their number to my callsafe list under different formats:
003305.....
00335...
but nothing work, they are still getting screened.
I tried to do it by phone after they tried to call, the voicemail system tells me I have been called by 335.... but CallSafe will not let me enter a number that does not start by 0.
I am running out of ideas, please can you help me?

Olivier Roques
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7 REPLIES 7

Message 1 of 8

Thank you Jo, much appreciated.

Olivier Roques
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Message 2 of 8

Hi Oliroques,

 

I'm really sorry for the delay.

 

We'll look into this for you, have sent you a private message requesting for some details. 

 

Thanks,

Jo

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Message 3 of 8

Thank you I have added my details to my profile as recommended. I hope that the customer team will be able to help.

Olivier Roques
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ferguson
Community Star
Message 4 of 8

OK, thanks for trying. If you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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Message 5 of 8

I did, and the system does not allow entering a number starting with a +

Olivier Roques
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ferguson
Community Star
Message 6 of 8

Have you tried and checked to see if +33 will work? 

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Gliwmaeden2
Community Star
Message 7 of 8

Staff will be back from Monday, @Oliroques.

 

Please look out for a reply on this thread, and I will move the duplicate out of the way.

 

Your post is in a queue for attention. 

Gliwmaeden2, a fellow customer.
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