I've just tried to add three new numbers to my approved list, but kept getting the system error message.
I then tried adding them using the phone option and managed to add one, and I updated the name online. The other two gave the 'successful' message on the phone, but did not appear in my online list as new numbers.
To check, I sorted by newest to oldest. I then noticed that the number of listings in my approved list varied depending how I sorted them -
New to old 159
Old to new 151
0 to 9 150
9 to 0 153
A to Z 152
Z to A 150
By chance, I found that the two numbers which gave the error message are in fact already in my list, albeit without a name attached - so the system error message isn't really helpful. Perhaps you could say something like 'Number already in list'?
I received two calls in the last few days which were not on my lists. The callers gave their name but when I pressed 1 to accept, the call was disconnected. I called the numbers back, and was told that they had not hung up but the connection was broken elsewhere.
Has anyone else experienced these problems - and can TalkTalk please sort this otherwise very useful service out?
And any news on when we will see the 'recent calls' tab as mentioned in the FAQ -
"How do I view my recent calls
Choose the Recent calls tab on the call safe page. You can view a history of calls from the last 35 days."