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CallSafe not available without broadband?

worMatty
Popular Poster
Message 2 of 2

Hi, there.

 

When I try to enable CallSafe on my account page, it tells me I need to upgrade to a new broadband package before it can be turned on.

 

When I call 1472, I get the unrecognised number error tone and message.

 

I'm currently only getting line rental and calls from TalkTalk. My broadband is provided by a separate company. We're on a SMPF.

 

Is CallSafe only available to all-inclusive customers who also have broadband with TalkTalk, or do I need to update to a more modern phone package, or is the SMPF preventing me from using CallSafe?

 

Thanks for your help,

 

Matt

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi worMatty

 

CallSafe is only compatible on unbundled or / fibre lines.

 

Sorry. 

 

 

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