on 11-06-2021 07:53 AM
The caller ID on my phone has stopped working, and won't show any numbers, including those in my VIP and contact lists. It just reads "incoming call" every time. The answerphone will still take messages but it doesn't show the caller's ID, just "no number."
This has happened before, and I have done all the recommended checks, such as switching off Caller Display and switching back on again, to no avail.
Hopefully someone can help get this sorted.
on 13-07-2021 06:32 AM
on 12-07-2021 03:33 PM
I've reset the port from here and re-synced some details, can you see if this has changed anything.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 12-07-2021 02:36 PM
For the third time in a month the caller ID has disappeared from my phone. I'm absolutely fed up with your inability to sort this matter out, and if you are unable to resolve the problem I would like to know so that I can take my custom elsewhere.
I have been a loyal TalkTalk customer for many years, and feel this is poor reward for my loyalty.
I await an early reply.
on 28-06-2021 07:31 AM
on 27-06-2021 07:13 PM
This problem, which I thought had been solved a week ago, when your Network Team reset my phone, has recurred. I am once again reduced to seeing "Incoming Call" on my phone instead of the number of the person phoning, so I have no idea who is calling me. There is obviously a problem with your system, and I would be grateful if this could be sorted out sooner rather than later.
I look forward to an immediate resolution to this problem.
on 18-06-2021 09:50 AM
on 14-06-2021 09:36 AM
on 14-06-2021 07:38 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 12-06-2021 10:32 AM
I switched off and unplugged both phones overnight, and disabled Call Display. I switched everything on again this morning and waited for a couple of hours before trying it, but nothing has changed.
Please can you sort this out. It's very annoying when it suddenly disappears for no reason.
on 11-06-2021 08:55 AM
on 11-06-2021 08:38 AM
Yes, I switched it off in my account and switched on again. I have currently switched it off again and I will try switching on again tomorrow. It is the same problem with both handsets.
on 11-06-2021 08:12 AM
I'm sorry to hear this. Can I just confirm, did you mean that you've switched this off in your My Account and then re-added this again? Does this happen with 2 different handsets directly at the test socket with all other equipment removed from the line?